Refund Policy

Last updated: 2 November 2026.

The ₹149 pass (also called the premium unlock) is a one-time payment with no subscription. It covers premium designs in every JodiBiodata product. Your unlock key is sent straight after payment, by email from Dodo Payments, and the designs can be used at once.

When we refund

• It doesn't work. You paid and can't unlock premium, and we can't fix it for you.
• Paid twice. You were charged more than once for the same purchase. We refund the extra payment.
• Something else went wrong. Tell us within 7 days of paying and we will look at it fairly.

We don't normally refund simply because you've changed your mind after using the premium designs, because they are delivered instantly. Your rights under consumer protection law aren't affected by this policy.

Trouble unlocking? Try this first

• Look for the email from Dodo Payments, including the spam folder. It contains your key.
• On the home page, choose "Already paid?" and enter the key. This also works on a new phone or computer.
• If you see a message that the payment service isn't answering, your payment is not lost. Try again in a few minutes.

How to ask for a refund

Email support@jodibiodata.com with the email address you used to pay, and your payment ID if you have it. It's in the email from Dodo Payments.

Refunds go back to the way you paid, through Dodo Payments. How long the money takes to reach you depends on your bank or payment app. After a refund, your unlock key stops being valid.